At Hulight, we are committed to ensuring your complete satisfaction with our lighting fixtures. We understand that you may need to return or exchange items, and we have crafted a customer-centric policy to make the process as smooth as possible.
If you wish to cancel an order, please contact our customer support team at firstname.lastname@example.org as soon as possible. We will assist you in canceling the order if it has not been processed for shipment. Once an order has been shipped, it cannot be canceled.
If the lighting fixtures you receive do not meet your expectations or have any defects, you can request a return within 30 days of receiving the product. To initiate a return, please contact our customer support team and provide your order details and the reason for the return. We will provide you with a return authorization and further instructions.
We understand that sometimes you may need lighting fixtures in different sizes or styles. If you want to exchange the lighting fixtures for a different model or size, please contact our customer support team within 30 days of receiving the product. We will guide you through the exchange process and assist in making necessary arrangements.
Refund or Exchange Process:
Contact: Initiate the return process by sending an email to email@example.com, including your order number and the reason for return.
Refund or Exchange: Once your return request is approved, we will verify within 3 business days and provide you with the return address.
Upon receiving your return, we will inspect and notify you of the approval or rejection of the refund. If approved, the refund will be processed within 2-3 business days and credited back to your original payment method. If you have not received the refund within this timeframe, please carefully check your bank account and contact your bank or credit card company. Refunds may take some time to be officially posted. If you have completed these steps and still have not received the refund, email firstname.lastname@example.org for further assistance.
a. Returns/Exchanges initiated by Hulight: If the return or exchange is due to our error (e.g., wrong item shipped, defective product), we will cover the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup.
b. Customer-initiated Returns/Exchanges: If you are returning or exchanging lighting fixtures for personal reasons (e.g., change of mind, size error), you will be responsible for the return shipping fees. Ensure the product is securely packaged and includes a tracking number.
Please note that the following items are non-refundable:
Custom lighting fixtures with personalized engravings or modifications. Used, damaged, altered, or not in the original condition lighting fixtures.
At Hulight, we strive to provide the best customer service and ensure a seamless shopping experience for all our valued customers. If you have any questions about your order or need assistance, feel free to contact us at email@example.com.
Office hours: Est Mon-Fri:8:00am-6:00pm
Call : +1 406-200-8357
Address:4402 4th Ave S, Seattle, WA 98134, United States